Service Advisor/Assistant Service Manager

Company: Schlossmann Subaru City Of Milwaukee
Location: Milwaukee
Posted on: February 14, 2026

Job Description:

Job Description Job Description Our bustling Service Department is seeking an ASM (Service Advisor) to join our team in exceeding customer expectations, surpassing personal and professional goals and growing in their careers. We are always busy. We have the work to fit your drive and exceed your financial goals. Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license Benefits Competitive Compensation Plans Medical Dental Vision 401K Paid Training Paid Vacation Company Holidays Saturday Lunches Employee Discounts on Products and Services Apply in person to Jason Odonnell @ Subaru City: 4640 S 27th St, Milwaukee, Wi, 53221 or Apply Online. Contact directly to Service Director Jason Odonnell 414-281-9100. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Schlossmann Subaru City Of Milwaukee, Elmhurst , Service Advisor/Assistant Service Manager, Customer Service & Call Center , Milwaukee, Illinois