Automotive Service Advisor - Volkswagen
Company: Murgado Automotive Group
Location: Chicago
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Volkswagen of Downtown Chicago,
a proud member of the renowned Murgado Automotive Group, is a
premier Volkswagen dealership dedicated to providing exceptional
automotive solutions and customer service experiences. With a
commitment to excellence and a passion for innovation, we strive to
exceed customer expectations at every opportunity. Volkswagen of
Downtown Chicago is seeking a customer-focused and results-driven
Automotive Service Advisor to join our service team. As a Service
Advisor, you will be the primary point of contact for customers
visiting our dealership for vehicle maintenance and repair
services. If you have a passion for customer service and automotive
excellence, we want to hear from you! Key Responsibilities: Greet
customers in a friendly and professional manner, ensuring a
positive service experience from start to finish. Consult with
customers to understand their vehicle service needs and concerns,
providing accurate and timely recommendations for maintenance and
repairs. Schedule service appointments and coordinate with the
service department to ensure efficient workflow and timely
completion of work. Conduct vehicle walk-arounds and inspections to
identify service requirements and communicate findings to
customers. Provide accurate estimates for service costs and
timelines, ensuring transparency and clarity in all communications.
Coordinate with technicians to prioritize work orders, track
progress, and update customers on repair status. Educate customers
on recommended maintenance services, warranty coverage, and
dealership service offerings. Process service orders, invoices, and
payments accurately and efficiently, ensuring compliance with
dealership policies and procedures. Follow up with customers after
service visits to ensure satisfaction and address any concerns or
additional service needs. Qualifications: High school diploma or
equivalent required; associate's degree or vocational training in
automotive technology preferred. Previous experience as an
Automotive Service Advisor or related customer service role
preferred. Strong communication and interpersonal skills, with the
ability to build rapport and establish trust with customers.
Knowledge of automotive service and repair procedures, including
basic technical terminology and vehicle systems. Excellent
organizational and time management skills, with the ability to
multitask and prioritize in a fast-paced environment. Proficiency
in computer software applications, including service scheduling
systems and Microsoft Office Suite. Valid driver's license and
clean driving record required. Benefits: Competitive compensation
package with opportunities for performance-based incentives and
bonuses. Comprehensive benefits package, including health
insurance, dental and vision coverage, and retirement plans.
Ongoing training and development opportunities to enhance your
skills and advance your career in the automotive industry.
Supportive and collaborative work environment with opportunities
for growth and advancement within the Murgado Automotive Group. If
you are a motivated and customer-focused individual with a passion
for automotive service, we invite you to join our team at
Volkswagen of Downtown Chicago! Please submit your resume and cover
letter outlining your relevant experience and qualifications. Join
us and become part of our dedicated team of automotive
professionals at Volkswagen of Downtown Chicago! Salary dependent
on experience and performance. No cap on commissions. Murgado
Automotive Group is an equal opportunity employer. Murgado
Automotive Group does not discriminate in employment on account of
race/ethnicity, color, religion, national origin, gender, sexual
orientation/transgender status, age disability, martial/parental
status, citizenship status, military status, political affiliation
and/or beliefs, pregnancy, order of protection status or other
non-merit status. We are an employer who participates in the
E-verify program with the Department of Homeland and Security. We
may use artificial intelligence (AI) tools to support parts of the
hiring process, such as reviewing applications, analyzing resumes,
or assessing responses. These tools assist our recruitment team but
do not replace human judgment. Final hiring decisions are
ultimately made by humans. If you would like more information about
how your data is processed, please contact us.
Keywords: Murgado Automotive Group, Elmhurst , Automotive Service Advisor - Volkswagen, Customer Service & Call Center , Chicago, Illinois
