Market Manager

Company: Gerber Collision & Glass
Location: Elmhurst
Posted on: January 15, 2022

Job Description:

Gerber Collision & Glass, LA Hammond-LA, LA Harvey, LA Kenner, LA Mandeville, LA New Orleans-Carrollton Ave, LA New Orleans-Edwards Ave, LA Remote Collision, LA SlidellWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description:Role SummaryThe Market Manager is responsible for the operation and results of multiple locations within a designated area. Market Managers are responsible for meeting their location's annual business plan objectives including but not limited to operations, internal and external development, business relationships, wowing every internal and external customer, and profitability. The Market Manager is expected to provide leadership and mentoring to all his direct reports and lead their team effectively and efficiently. Market Managers are committed to being a dedicated Brand Ambassador of Gerber, leading by example at all times.
Reporting Relationships

• Reports to Regional Vice President
• General Managers report to the Market ManagerAccountabilitiesStaff1. Manage the activities of all locations within the designated market through active coordination with the individual location's General Managers.2. Manage and hold all staff accountable for shop performance by:
  • Clearly communicate and insure all reporting employees understand the company mission to WOW every customer and be the best.
  • Insure staff is following company Standard Operating Procedures (SOP)
  • Recognize and document exceptional and substandard performance
  • Work to develop a team that is focused on our mission and that enthusiastically strives to deliver consistent repair service experiences that exceeds customers' expectations3. Insure customer satisfaction by coaching staff and resolve customer concerns as required4. Recruit, interview and hire new staff as required
    • Train new hires in regards to company policy and procedure
    • Seek out opportunities for continuous education and development for all employees5. Promote safe, clean working conditions, review ERS audits and safety records of their locations. Ensure that all personal protective equipment is being used properly and document managers that do not enforce Gerber's safety policiesExternal Development1. Work with corporate staff to achieve the external growth of the assigned marketInternal Reporting and Communications1. Review all performance reports for all locations in their assigned market2. Review location performance against goals with location managers and provide coaching to ensure all locations are performing to potential3. Conduct operations reviews with location managers on a monthly basis4. Ensure that all locations in the assigned market are adhering to the WOW operating model5. Participate in company operational meetings as requestedExternal Communications1. Promote, develop and act as a liaison with area insurance contacts and other referral points2. Contact all claims managers and dealer accounts on a monthly basis (minimum)3. Solicit, develop and report on vendor relationships4. Participate in external marketing and team building activities as requestedKey Attributes/Traits
      • Leadership Competencies:
        • "All In" Attitude
        • Listener
        • Ability to manage conflict
        • Decision Making
        • Driven
        • Lead by Example
        • Plan Implantation
        • Team Builder
        • Coach and developer
        • Motivator
        • Willingness to learn
        • Effective Communicator
        • High degree of honesty and integrity
        • Organizational Skills
        • PatientKey Education, Experience, and SkillsRequired:
          • Manage Profit and Loss Statement
          • General knowledge of all collision aspects
          • Knowledge of DRP's
          • High School Diploma or equivalency
          • Valid Driver's LicensePreferred:
            • Good working knowledge of Estimatics
            • Some HR Knowledge
              DisclaimerWhile we have attempted to make this position description as comprehensive and useful as possible, it cannot encompass all aspects of the job that an employee may be called on to perform. Every employee must be ready and willing to undertake all other duties that may be assigned by his or her supervisor to ensure the effective and safe operation of a collision repair center.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Keywords: Gerber Collision & Glass, Elmhurst , Market Manager, Executive , Elmhurst, Illinois