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Warranty Director - Flexibility to work remote

Company: Jx Enterprises, Inc.
Location: Elmhurst
Posted on: May 14, 2022

Job Description:

Under the direction of the Director of Operations Administration, the Warranty Director will develop and administer the warranty program, provide oversight and development of the Warranty Analysts and Warranty Field Specialists. They will also create and implement policies and procedures as well as act as a liaison for discrepancies with manufacturers.
Essential Duties and Responsibilities:

  • Provide oversight and development to the warranty team and the processing of warranty claims for vendors

  • Develop, document and implement warranty processes and/or procedures

  • Assist with manufacturer discrepancies

  • Responsible for working with operations team members to develop knowledge and experience of warranty policies

  • Work with the Director of Operations Administration to maintain warranty receivables aging as well as review of warranty financial schedules to ensure maximum recovery is achieved

  • Analyze WIP, claim rejections, efficiencies and other warranty related data to provide routine management reports

  • All other job duties as assigned

  • Travel up to 25% to our dealer locations

    An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

    • Priority Setting

    • Ability to Multitask

    • Strong Attention to Detail

    • Customer Service

    • Technical Knowledge

    • Strong Written Communication skills

      Minimum Qualifications:

      • Associate or Bachelor's degree preferred

      • Minimum of 5 years Management Experience, overseeing 5 or more team members

      • Previous experience as a Service Technician or leadership experience in a service environment.

      • Excellent customer service skills, good communication and multitasking skills are essential.

      • Intermediate computer skills in Google Applications and Microsoft. Must possess demonstrated skills in computer generated business systems.

      • Valid driver's license required

      • Dependable and reliable attendance required.

        JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Jx Enterprises, Inc., Elmhurst , Warranty Director - Flexibility to work remote, Executive , Elmhurst, Illinois

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