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Program Manager

Company: Burroughs
Location: Elmhurst
Posted on: November 26, 2022

Job Description:

Job Summary:



The Program Manager serves as a liaison between the Burroughs Sales, Account Management, and Operations functions, providing pre-sales assistance such as completion of RFPs, verifying Field and Supply Chain capabilities, ensuring readiness to support new business, and managing the Burroughs contracts database. The Program Manager may also interface with third party partner companies to facilitate the development of new service offerings.



Essential Functions/Key Responsibilities:



* Attends weekly Sales meeting for updates on Sales activity, pending deals, etc.

* Maintains lists of prospective and signed deals, and the status of Operations' readiness activities

* Conducts weekly call with Operations Management to notify Field and Supply Chain of prospective and newly signed deals, and to monitor Operations readiness status

* Assists sales team with presales by providing location zoning, verifying Field staffing and training, as well as repair parts status

* Works with third-party partners when required to facilitate onboarding of new service offerings

* Obtain technical documentation

* Determine training strategy, and lab equipment requirements

* Develop repair parts requirements and processes

* Ensure all critical service components are in place prior to deployment





* Engages with other departments as required to meet objectives for onboarding new business



Physical Requirements and Working Conditions:



* This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.

* This job operates in a professional office or home office environment



Knowledge, Skills and Abilities:



* Problem Solving/Analysis

* Team centered / collaborative / work well with co-workers to resolve issues and problems

* Customer Service focus

* Strong communication skills (verbal and written) - able to explain process steps to all levels of the organization

* Ability to work independently

* Leadership - self driven

* Attention to detail / thorough



Education and Experience:



* High school diploma or GED required.

* Prior customer service or equivalent problem solving experience required.

* Thorough understanding of deployment, tracking, reporting and billing processes for multi-state services business preferred

* Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred



Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Burroughs, Elmhurst , Program Manager, Executive , Elmhurst, Illinois

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