Membership Director
Company: YMCA of Metropolitan Chicago
Location: Elmhurst
Posted on: January 23, 2023
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Job Description:
Membership Director
Company : Name Linked
Elmhurst YMCA
Job Locations
US-IL-Elmhurst - US-IL-LaGrange Park
Location : Address
211 W. First St.
Category
Sales/Membership Services
Schedule
Full-time opportunity (40+), please apply for more details.
Availability to work weekends & evenings preferred
ID
2023-14857
Hours
Full-time
Make a Difference in Your Community! The YMCA of Metropolitan
Chicago is hiring a full-time Membership Director. This position is
responsible for membership and customer retention. This position
will have a base located at the Elmhurst and Greater LaGrange YMCA
centers, community-focused nonprofits, located in Elmhurst and
LaGrange, IL. Salary range starts at $45,000 per year. The Y offers
a variety of impactful programming to all ages and families.
Following the Y's impact for more than 150 years, the mission of
the YMCA of Metro Chicago is to develop strong children, families,
and communities across Metropolitan Chicago through academic
readiness, character development, violence prevention, fitness, and
healthy living. The Membership Director leads the Membership
Department and team (supervisors, membership staff), in driving the
centers member experience and revenue that will sell memberships
and move members from casual to connected to committed, increasing
membership and program retention. This position is also responsible
to oversee the scheduling of all member benefit areas. Our staff is
the Y's greatest asset. Our teams provide valuable skills,
knowledge, and passion that is essential to the contribution and
positive impact in our communities, which is why we offer Y
employees numerous perks and benefits, including:Comprehensive
benefits package for eligible employees Opportunity for eligible
employees to participate in the Y's retirement fund Be part of a
team that is passionate about building and sustaining an inclusive
and equitable environment for all staff, volunteers, and membersDo
meaningful work and contribute to the advancement of the YMCA
vision by meeting the needs of the people in our
communitiesComplimentary Adult YMCA membership and an employee
discount on select programsCareer advancement opportunities - grow
your career at the Y! Responsibilities: Operations Management
Oversees all aspects of membership acquisition, retention, Kids
Zone, customer experience, scheduling of pool/gym usage, and
rentals.Leads center marketing efforts.Directly supervises Member
Acquisition Specialist, and front desk staff. Motivates many kinds
of direct reports and cross-functional team members; creates a
climate in which people want to do their best; empowers others to
operate within established standards; invites input and shares
ownership and visibility.Localizes and implements Metro provided
member outreach/relationship and development
initiatives.Collaborates with directors to ensure seamless
transition of new members and consistent member experience for all
members.Uses membership data to plan, execute tactics and assign
tasks to staff that address the needs of prospective and current
members in order to get and keep members engaged.Drives revenue and
manage expenses against budget expectations.Understands members'
needs and connects them to programs, services, and other members
that meet their needs.Drive frequent/regular web and social media
communications.Additional duties include: providing tours, managing
service requests, following up on prospective members and
facilitating new member orientation.Supports the mission and
strategic plan of the YMCA through projects and other
responsibilities as assigned. Team ManagementProvides professional
development to team members to enhance staff learning, career
development and operational effectiveness. Facilitates all-staff
meetings and in-services. Provides staff with development and
training opportunities on a monthly basis.Identifies, manages and
motivates a high-performing team that accomplishes program
objectives. Hires, on boards and trains team members. and provides
ongoing training and development in accordance with program
standards. Ensures staff are compliant with required trainings and
certifications.Recruits, supervises and manages the performance of
staff and volunteers in collaboration with the leadership
team.Establishes specific measurable performance standards for
staff and communicates those expectations to staff through various
platforms. Monitors and evaluates team goals and performance
standards. Evaluates team members and provides coaching and
intervention, as necessary. Coaches, mentors, and develops team
members to optimize performance. Manages time and attendance for
current staff, ensuring that time is accurately recorded in the
HRIS system. Minimum Requirements & Preferred
Qualifications:Bachelor's Degree in Business, Marketing or related
field or equivalent experience.3 to 5 years or more of customer
service and 3 to 4 years supervision/leadership experience.
Demonstrated member relations/customer service skills and skilled
in problem solving and complaint resolution. Outstanding
written/verbal communications with the ability to adapt message to
audience.Budget and expense management experience, with the ability
to assist in managing budgets to plan.Commitment to, and a passion
for, the YMCA of Metro Chicago's mission.Ability to lead, motivate
and support a diverse, high-performing team including identifying,
selecting, onboarding, developing and evaluating team members.
Ability to organize and prioritize multiple, competing priorities
to maximize personal and team effectiveness.Demonstrated
interpersonal skills with the ability to effectively build and
maintain relationships with members, team members and other
stakeholders and constituents. Intermediate proficiency in
Microsoft Office (e.g. Word, Excel), email; ability to learn and
adapt to new technology.Meet physical qualifications required as
outlined in the job description. The YMCA will provide reasonable
accommodations for persons with disabilities. All YMCA of
Metropolitan Chicago employees are required to support the YMCA's
commitment to child abuse prevention by:Reporting any items that
may provide a health or safety hazard to staff, members, or guests
to your supervisorFollowing all policies and procedures related to
keeping children safe in our facilities and programs, including
those related to the monitoring and supervision of
childrenReporting any suspicious behavior and violation of policy
and procedures to your supervisorCompleting all child abuse
prevention training as required YMCA Vaccine PolicyWe're committed
to the health and wellness of our employees, members, program
participants, and those most vulnerable. If hired by the YMCA, you
will be required to provide proof of COVID-19 vaccination no later
than two (2) days prior to your start date, unless an exemption for
a medical condition or sincerely-held religious beliefs is
granted.
Keywords: YMCA of Metropolitan Chicago, Elmhurst , Membership Director, Executive , Elmhurst, Illinois
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