Director, Cybersecurity Operations

Company: McDonald's Corporation
Location: Chicago
Posted on: May 20, 2025

Job Description:

Job Description:Company Description:McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald's to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Department OverviewAs the Director of Authentication, Access Control & Directories, you will report to the Senior Director, Identity and Access Management. In this key leadership role, you will be responsible for the strategy, engineering, and operations of critical IAM systems, including single sign-on (SSO), access control, and directory systems ensuring security and high availability and performance of these systems. The role also requires staying updated on the latest IAM trends and technologies, continuously improving IAM processes, and ensuring compliance with regulations. You will collaborate with senior collaborators across the organization to support business growth and develop a culture of partnership, continuous learning, and ongoing improvement.Accountabilities & Responsibilities:

• Develop, implement, and maintain the strategy for applicable IAM services, ensuring alignment with other IAM service leaders, business objectives, security requirements, and standard methodologies.
• Lead a team of IAM engineers and professionals responsible for Single Sign On, Access Control, and Directories (Active Directory and Entra ID).
• Maintain strong operational security monitoring health through active monitoring of service Key Performance Indicators.
• Partner with peers across the Cybersecurity and Technology Services organizations to ensure alignment of cybersecurity objectives with business goals.
• Advise IAM architecture to ensure right tooling and processes are used to deliver IAM solutions.
• Collaborate with business collaborators to streamline and automate IAM processes to improve efficiency and user experience.
• Ensure compliance with SOX audit requirements through regular assessments and audits of identity and access management (IAM) systems and processes, maintaining meticulous documentation and controls.
• Handle external vendor relationships to ensure that service levels are being met.
• Stay informed about emerging IAM technologies, trends, and standard methodologies to continually improve the organization's IAM capabilities.
• Be a trusted advisor and mentor to employees, offering guidance on career planning, goal setting, and skill progress.
• Champion the IAM platform and ensure compliance with all applicable McDonald's policies and relevant data protection regulations, such as GDPR, CCPA, and other applicable standardsQualifications
  • Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family
  • 7+ years of experience in IAM, cybersecurity, or related field, with 5+ years in a leadership role
  • Proven knowledge of workforce IAM principles, concepts and technologies such as:
  • Secure authentication (SSO, MFA, SAML, OAuth, OpenID Connect, FIDO, WebAuthN, risk-based authentication, PKI)
  • Enterprise directory services (Active Directory, Entra ID)
  • Demonstrated ability to develop and complete IAM strategies that are aligned with organizational goals and regulatory requirements.
  • Excellent leadership and team management skills, with experience in recruiting, mentoring, and developing IAM professionals.
  • Up-to-date knowledge of the latest trends and advancements in IAM technologies and methodologies.
  • Comfortable leading and participating in cross enterprise initiatives.
  • Proven experience building and leading technical teams.
  • Exceptional social, planning, documentation, and organization skills.
  • Effective communication (proficiency in English language) and social skills, with the ability to build positive relationships with solution owners, engineering directors and other key collaborators.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Possess a solid grasp of software development life cycle and agile principles.Preferred Qualifications
    • 10+ years of experience in IAM, cybersecurity, or related field, with 5+ years in leadership
    • Certifications such as Certified Information Systems Security Professional (CISSP), Certified Identity and Access Manager (CIAM), Certified Information Security Manager (CISM), or equivalent
    • Bachelor's degree in Computer Science, Mathematics, or Engineering, or equivalent experience in software engineering.
    • Expertise of modern software lifecycle development and automated cloud infrastructure deploymentCompensationBonus Eligible:YESLong - Term Incentive:YESBenefits Eligible:YESSalary RangeSalary Ranges-$168,350.00 -$218,860.00Additional Information:Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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