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Customer Service Administrator

Company: DM Merchandising
Location: Elmhurst
Posted on: April 10, 2021

Job Description:

We're a team of product developers, sales professionals, and logistical geniuses who tackle each day with vigor and wide-eyed excitement. Every day, our team creates products that bring success to those who sell them and joy to those who buy them. Using our expertise in merchandising, we introduce turn-key products and programs to a wide network of retailers. We envision, fulfill, and distribute all under one roof, conveniently located just off of I-294/I-290 and Route 83 in Elmhurst, IL.
DM is known industry-wide for its unmatched product variety, offering over 200 original brands and well over 3,000 different items. At DM, retailers have access to uniquely curated brands of active and loungewear, novelty apparel, fashion accessories, protective essentials, impulse items, travel gear, readers and sunglasses, tech accessories, kitchenware, jewelry, and more.
We are currently seeking a top-grade motivated performer to join us as a customer service administrator. This role wears many hats to help support and progress this exciting organization. The customer service administrator will be a key member working along-side team members within the administrative hub. Responsibilities range from assisting customers to supporting order entry. Position Responsibilities:

  • Deal with customers directly by answering phone calls and emails. Think quickly and creatively in these interactions to provide a good brand image and great customer service.
  • Compile and sort order and account information and establishes entry priorities. Interact as needed with the sales team for clarification on orders.
  • On a timely basis, enter order data by inputting text-based and numerical information from source documents.
  • Review and verify entered data for deficiencies or errors, correct errors, and checks all output for accuracy.
  • Support the admin hub by taking on projects around data integrity, order fulfillment, general accounting support, and other projects and initiatives as needed.
  • Other related duties as requested by management.

    Preferred Skills:
    • High school diploma or equivalent required.
    • Minimum 3-year related data entry experience strongly preferred.
    • Fast and accurate data entry skills with 99% accuracy.
    • Excellent organizational and time management with the ability to independently manage and prioritize workload.
    • Must be highly detail, process, and quality-oriented with a focus on thoroughness and accuracy.
    • Good verbal communication skills.
    • Familiarity with Microsoft Office Suite (Outlook, Excel, and Word)
    • Attention to detail Soft Skills:
      • Effectively deal with change and shifting priorities
      • Strong and decisive problem solver
      • Proven ability to work effectively in a fast-paced and stressful environment
      • Proven ability to multi-task, prioritize workload and meet deadlines
      • Proficient knowledge of function-specific software and computer programs
      • Ability to work independently

Keywords: DM Merchandising, Elmhurst , Customer Service Administrator, Hospitality & Tourism , Elmhurst, Illinois

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