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Customer Service Coordinator

Company: Medspeed
Location: Elmhurst
Posted on: November 14, 2021

Job Description:

Job descriptionThe Control Center Service Coordinator position will provide direct supervision of MedSpeed On-Demand client activity, including remote management of MedSpeed LSRs, client satisfaction and financial market objectives. Control Center Service Coordinators must be capable of performing all responsibilities as outlined in the Customer Service Agent Job Description to a high level.ESSENTIAL JOB FUNCTIONS:

  • Demonstrate a high-level understanding of on-demand trends, volumes and best practices for the regions supported
  • Makes or recommends decisions that have a significant impact on general business operations or finances this includes work that relates to the operation of a segment or department of the organization that nonetheless affects general business operations to a significant degree
  • Maintaining high levels of production based on customer Service Level Agreements (SLA) and Customer Survey results
  • Delegate work assignment to Logistic Service Agents ensuring client and patient expectations are met
  • Maintain an expert knowledge of all MedSpeed Markets and serve as a backup Customer Service Agent if business needs arise. Flexibility to work different shifts, including weekdays and weekends, as dictated by business needs
  • Serve as a Resource for all Control Center personnel regarding questions, department policies and standard operating procedures
  • Facilitate and execute open dialogue with the Control Center management team and Local Operations
  • Complete issue resolution
  • Execute ongoing side by side training sessions with new and current CSAs
  • Document and report to Control Center Manager perceived/realized issues with market leaders, recommend actions to be taken to resolve issues, and help to execute recommendation as needed
  • Completion of any tasks or special projects, as assigned, to meet the changing workload of the Control Center
  • Recommend staffing realignment based on volumes, and improvements to market coverage
  • Work to promote MedSpeed team culture
  • All other job duties as assignedEDUCATION, EXPERIENCE AND SKILLS REQUIRED:
    • Ability to maintain high level of punctuality and consistent, reliable attendance standards
    • Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
    • Demonstrated leadership ability.
    • Ability to effectively manage time/multi task
    • Ability to enter data accurately at a given speed
    • Strong typing and computer skills (Microsoft Outlook and Excel)
    • Demonstrate excellent verbal and written communication skills
    • Flexible Schedule
    • Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
    • Process-oriented mindset focused on continuous improvement, excellent problem-solving skillsMedSpeed is an Equal Opportunity Employer.We offer competitive wages and benefits including medical, dental, vision, 401(k), and Paid Time Off.Visit us online at www.medspeed.com to learn more about our great organization.MedSpeed is an Equal Opportunity Employer (EOE)Job Type: Full-timeBenefits:
      • 401(k)
      • Dental insurance
      • Health insurance
      • Paid time offSchedule:
        • Monday to FridayEducation:
          • Associate (Required)Experience:
            • Microsoft Office: 1 year (Required)Work Location:
              • One locationWork Remotely:
                • Temporarily due to COVID-19Work Location: One locationby Jobble

Keywords: Medspeed, Elmhurst , Customer Service Coordinator, Hospitality & Tourism , Elmhurst, Illinois

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