Quick Apply - Full-Time - Customer Service Agent at ORD Airport Envoy Air, an American Airlines Grou

Company: Envoy Air
Location: Elmhurst
Posted on: January 13, 2022

Job Description:

2 Minute Apply - Envoy, American Airlines Group Company
Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

PAY RATE - $15.00/HR!

HIRING IMMEDIATELY! NO EXPERIENCE REQUIRED!

Responsibilities

How will you make an impact?

Responsibilities
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions

Qualifications

Who are we looking for?

Requirements
Minimum age: 18

High school diploma, GED, or international equivalent

Possess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from qualifying for this position
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner

Must be comfortable working with computers and ability to learn new computer programs
Must be able to read , write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Winter - Perfect Attendance Bonus for all U.S.-based crewmembers and ground employees (please check specific requirements for eligibility).

Keywords: Envoy Air, Elmhurst , Quick Apply - Full-Time - Customer Service Agent at ORD Airport Envoy Air, an American Airlines Grou, Hospitality & Tourism , Elmhurst, Illinois