Customer Service Representative
Company: Safe Fleet
Location: Elmhurst
Posted on: May 12, 2022
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Job Description:
Work for the Smart Safety Company The ideal candidate is someone
with a strong order entry and quoting background, preferably in a
manufacturing or distribution setting. We want someone who excels
technically - someone who is numbers oriented, adept at reading
blueprints, can convert units and focuses on details. We are a
manufacturer of safety products installed on truck and trailer
bodies and we are seeking a Customer Service Representative with an
Inside Sales mindset. The expectations of this role will include
extensive phone and computer interaction with both prospects and
customers, perfecting and delivering sales quotes and orders,
supporting Management and Outside Sales Representatives, and
actively interacting with the company's Production department to
assure your product is manufactured and delivered on time and
exceeds our customer's expectations. Essential Duties and
Responsibilities: Uses our ERP/MRP system (Syteline) to be the
primary point of contact for customers, interpreting and
implementing customer instructions for the company to produce
custom manufacturing products Prepares and sends highly technical
quotes that involve detailed measurements and provides written
proposals to customers and potential customers Accurately and
quickly updates customer records in various systems Tracks shipment
status of customer orders in various contracted shipping systems
Accurately and professionally gathers and enters new customer
information into the ERP and Salesforce CRM Send literature via
Outlook and then follow up on potential customer's requests Handles
customer special price requests and special design requests Issues
credits, sends order acknowledgements and composes letters to
customers and potential customers Maintains record of order
activity tracking for larger accounts when required Interfaces with
Territory Managers, Director of Sales and VP of Sales Other duties
as assigned Education, Experience and Qualifications: Must be
computer savvy and must be accurate with numbers and measurements
Must have familiarity with units, technical drawings, conversions
Must have manufacturing or technical experience Spanish fluency is
a plus Knowledge of order entry and ERP quoting programs Previous
customer service experience Must be proficient working with Word,
Excel and Outlook Work Environment and Physical Requirements: Must
be a fast learner with a can-do attitude Must be able to work
independently with little supervision Must have the ability to
read, write, speak and understand English plus have adequate
hearing and visual acuity. Working environment is in an
air-conditioned cubical with occasionally physically going into an
unheated/air conditioned manufacturing/warehouse setting. Safety
glasses with side shields are required in the production area. Must
be able to sit for long periods while communicating on the
telephone and entering data on computer. Frequent reaching,
gripping, and carrying up to 50Ibs, standing, stooping, bending,
stretching, squatting and walking in addition to being seated a
good portion of the day. Good communication skills are required in
addition to understanding verbal and written instruction. Must
handle multiple tasks and perform effectively in a fast paced work
environment. At Safe Fleet, you are empowered to build a career
that will take you where you want to go. You'll enjoy the freedom
to explore new projects, the support to think outside the box and
the tools necessary to achieve personal success. We offer a
comprehensive compensation package including PTO, Paid Holidays,
Medical, Dental, Vision and 401K match. We're a background check
and pre-hire drug screen company where allowed by law. *Safe Fleet
does not discriminate in hiring or employment on the basis of race,
color, religion, gender, marital status, national origin, sexual
orientation, age, disability, ancestry veteran status or any other
status protected by law. ...
Keywords: Safe Fleet, Elmhurst , Customer Service Representative, Hospitality & Tourism , Elmhurst, Illinois
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