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Technology Support Specialist

Company: Sepire
Location: Elmhurst
Posted on: January 13, 2022

Job Description:

Company Overview

Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.

Job Summary

The Technology Support Specialist reports to the technology team. This position is responsible for providing Help Desk Support to internal Sepire team members for level 1 hardware and application support. Additionally, support will be provided to external customers on for level 1 application support. Sepire's Case Management system will queue and assign support requests. This role will be responsible for daily monitoring and updating cases through resolution or re-assignment to appropriate subject matter experts. This position requires professional communication, attention to detail, and problem solving skills to efficiently manage the case load while providing a good experience to all supported users.

Responsibilities And Duties
Work with Case Management system
provide desktop support to end users
provide application support for enterprise and proprietary applications
communicate professionally with end users via email and phone
record clear documentation for issues and requests within cases
create detailed knowledge base articles
collaborate with SMEs on network and server support
collaborate with product team on resolutions for recurring support requests
troubleshoot logs to help resolve file processing issues
adhere to requirements related to SOC2, HIPAA compliance, and company policies
support the operations team to meet client expectations and team goals.

Qualifications And Skills
Background in providing application and hardware support to end users
2 to 3 years working with case management/help desk software
desktop support experience
application support experience
ability to troubleshoot website issues and perform basic QA against site to confirm resolution
experience with network and server support a plus
experience with Microsoft Dynamics a plus
experience with excel and delimited data files a plus
comfortable working within a team environment, meeting team objectives
confident with a computer as we are a highly technology focused organization and use a variety of applications to collaborate, process, create, and manage production
ability to work within a process driven environment, multi-task, and manage priorities

We are willing to train the right candidate for application knowledge for this role depending on technical skillset and aptitude to learn!

health insurance
paid holidays
birthday PTO
convenient to public transportation and interstate access

Access Control Level 1

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Keywords: Sepire, Elmhurst , Technology Support Specialist, IT / Software / Systems , Elmhurst, Illinois

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