Technology Services Engineer
Company: TIER4 GROUP
Location: Chicago
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Immediate need for a Technology
Services Engineer to work with a healthcare IT firm delivering
secure, reliable IT solutions that empower providers to focus on
what matters most — exceptional patient care! Job Title :
Technology Services Engineer - Client Focused Join a fast-growing
healthcare technology services provider that delivers secure,
reliable IT solutions enabling providers to focus on patient care.
We’re seeking a Technology Services Engineer who combines deep
technical expertise with strong client management skills to ensure
the success of our healthcare partners. This is a hybrid role that
blends technical leadership, project execution, and client
relationship ownership. You’ll serve as the primary technical
liaison for key accounts—solving complex infrastructure issues,
driving service adoption, and ensuring alignment between IT
strategy and business outcomes. What You’ll Do : Serve as the
technical lead and primary point of contact for assigned client
accounts, managing major technical issues, security incidents, and
IT projects. Build trusted client relationships through clear
communication and solution-oriented engagement. Lead deployments
and implementations across servers, networks, cloud services
(M365/Azure), and cybersecurity platforms. Manage project delivery
from scope to execution, ensuring success across timeline, budget,
and client satisfaction. Respond to and coordinate critical
incidents, collaborating with internal engineers and third-party
vendors to drive resolution. Provide Tier 3 technical
support—troubleshooting and resolving complex infrastructure or
system issues escalated from other teams. Oversee the service
ticket lifecycle for assigned accounts, guiding technicians on
prioritization and closure. Develop and maintain client technology
roadmaps, identifying opportunities to improve reliability,
performance, and security. Maintain accurate documentation of
systems, configurations, and service activities in internal systems
(e.g., ConnectWise). Mentor junior engineers and share best
practices to improve team knowledge and performance. What You’ll
Bring : Proven experience managing client relationships in a
technical or managed services setting. Strong Tier 3 technical
proficiency across infrastructure, networking, Microsoft 365/Azure,
and cybersecurity. Demonstrated success in technical project
leadership and client-facing solution delivery. Excellent written
and verbal communication skills, with the ability to translate
technical concepts into clear business terms. Strong time
management and multitasking skills to balance multiple clients,
tickets, and projects. Bachelor’s degree in Information Technology,
Computer Science, or a related technical discipline. Why You’ll
Love Working Here: Partner directly with healthcare organizations
whose technology impacts real patient outcomes. Work alongside
skilled engineers and service leaders who value collaboration and
innovation. Engage in technically challenging, meaningful work
where your expertise drives results. Competitive salary, full
benefits (medical, dental, vision, life, disability, 401(k) match),
and paid holidays Work Location : Chicago, IL
Keywords: TIER4 GROUP, Elmhurst , Technology Services Engineer, IT / Software / Systems , Chicago, Illinois
