Location: 199 South Route 83, Elmhurst , IL 60126
Our vision at Petco is Healthier Pets. Happier People.
Better World. We’re making things better for pets, people and
the planet through our Think Adoption First philosophy, the Petco
Foundation and other important initiatives that focus on putting
animals first, educating pet parents and reducing our carbon
footprint. The journey starts with knowledgeable, passionately
engaged associates who are proud to recommend Petco as a place to
work, who believe in our Vision and who are committed to delivering
a superior customer experience.
From our retail stores and our network of Distribution Centers
to our Corporate offices, you’ll work with others who share your
values and commitment. We seek individuals who are passionate about
animal welfare, have great people skills and are driven to grow and
advance in their careers with us. Our ongoing growth is
creating exceptional opportunities for professional development and
personal enrichment throughout our organization.
The Selling Experience Leader (SEL) is the key driver for the
guest experience and leading a selling culture in the store.
Through the lens of Petco’s vision of “Healthier Pets. Happier
People. Better World.” The SEL is the champion and role model for
all relationship building touch points with Petco guests. The SEL
will mentor all store partners in the culture of selling and
engagement to support and drive the customer experience. The SEL
assists the General Manager in developing and managing a
high-performing team that consistently delivers top-line sales
growth while maintaining a focus on the welfare, health, and proper
care of all animals; as well as assists in managing all aspects of
the store’s business in accordance with Petco operational standards
and safety procedures.
Essential Job Functions: The incumbent must be able to
perform all of the following duties and responsibilities with or
without a reasonable accommodation.
The SEL will have primary responsibility to successfully
implement a guest centric culture in the store by leading in the
following areas, as well as all other projects/duties as
Outstanding guest experience every time
Utilize a deep understanding of business acumen to measure,
analyze and diagnose business trends and to also utilize critical
thinking skills to effectively implement business improvement
Lead store execution, training, communication and maintenance of
company initiatives, programs, policies, procedures, safety
practices, and promotions.
Responsible for driving the implementation and execution of
customer-centric programs such as seasonal promotions and sales to
meet and exceed sales targets.
Train, coach, and develop department level leaders and store
partners in all areas and functions required to run the store
efficiently and to Petco standards, including the effective rollout
Leads a “never out of stock” culture with store partners to
ensure exceptional customer experience for all Omni-channel
initiatives (examples include, but are not limited to: BOPUS,
Extended Aisle, and Repeat Delivery).
Ensure the weekly schedule is written effectively to maximize
operational and selling floor coverage.
Manage and coach dog training partners in delivering a
consistent services customer experience aligned with our Petco
Brand Standards and Customer Promise.
Promote a positive culture of teamwork by working alongside the
leadership team, establishing priorities, and providing clear
Demonstrate and support a continuous improvement and growth
Demonstrate a keen and genuine interest in all kinds of
Perform other duties as assigned and assume responsibility as
Leader on Duty to drive selling engagement.
Nature of Supervision: General instruction is provided by the
General Manager on some, but not all tasks to be performed.
The Selling Experience Leader is directly responsible for the
Guest Services and Dog Training roles in the store.
Partner with the GM to attract, hire, and retain top talent;
participate in new partner and leader interviews and selection.
The majority of job duties are conducted indoors, although
occasional merchandise stocking, customer carry-outs, and bank
deposits will require that an employee leave the store briefly.
Because this position requires bending, kneeling, moving
merchandise (up to 50 pounds, as necessary) and standing for long
periods of time, there may be risk of injury resulting from failure
to follow safety precautions and procedures. A limited amount of
travel will be required.
This position has continuous contact with the general public at
the store and at store-related events, and regular contact and
exchange of information with other departments in the field,
Distribution Centers, and at the Support Centers. Contact outside
of PETCO may be required in order to coordinate merchandise
returns, ordering parts, store repairs, coordination of vaccination
clinics, store events, vendor meetings, etc.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
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