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Diabetes Care Navigator

Company: Howard Brown Health
Location: Elmhurst
Posted on: February 18, 2021

Job Description:

Description ABOUT HOWARD BROWN HEALTH At Howard Brown Health, we cultivate a passionate, innovative and empowered workforce committed to furthering our mission to eliminate health disparities and improve the lives of LGBTQ people. At Howard Brown we are deeply committed to diversity, racial equity, and LGBTQ liberation, recognizing that when our workforce represents the communities we serve, we enhance our own experiences and the quality of our services. We support this environment by: Hiring and mentoring a diverse workforce that reflects communities we serve Fostering the leadership of staff at all levels of the organization Creating a learning organizational culture with strong systems to support individuals' success Celebrating the intersections of our diverse identities. WHAT WE OFFER: Competitive compensation Generous paid time off including three weeks paid vacation per year Comprehensive medical insurance - Blue Cross Blue Shield PPO and HMO Vision and dental insurance 401(k) with employer match of up to 5%, vested after 90-days Flexible spending account (medical and dependent care) Pre-tax transit/parking benefit (no employer match) Employer-paid life insurance Employer-paid short-term and long-term disability insurance Employee Assistance Program 50% discount at Brown Elephant stores and numerous discounts with cellular providers and local businesses POSITION SUMMARY: As the Midwests premier LGBTQ health and human service organization, Howard Brown Health exists to eliminate the disparities in health care experienced by lesbian, gay, bisexual, and transgender people through research, education, and the provision of services that promote health and wellness. The Diabetes Care Navigator supports the health and wellness of patients living with diabetes accessing care at Howard Brown Health by providing on-call patient support aimed at assisting patients with navigating access to medication, access to diabetes care testing and treatment supplies, and connecting patients to long-term supportive services when appropriate. The patient navigator supports patients by providing patient-centered health education, advocacy, resource navigation, and referrals to other health and wellness services. PRINCIPAL DUTIES AND RESPONSIBILITIES Complete brief, immediate needs assessments with Howard Brown Health patients who may benefit from assistance in accessing medications, testing and treatment supplies, and other relevant medical and social services related to diabetes and related medical conditions provided by Howard Brown Health, community organizations, medical supply vendors, and insurance companies. Provide information, education, and emotional support to patients in a compassionate, culturally sensitive, and appropriate manner. Evaluate patients abilities to understand health plans and provide relevant health plan navigation education to patients to improve health outcomes; consult with medical providers regarding patient needs. Consult and collaborate with a multi-disciplinary team including primary care providers, behavioral health staff, nursing, MAs, and other Howard Brown staff involved in client/patient care, in addition to those across different institutions and agencies. Coordinate access to medication, diabetes testing and treatment supplies, and related durable medical equipment with patient, medical providers, medical supply companies, and insurance companies. Assess financial need of patients and facilitate patient treatment financial support; help with applications, especially as it relates to prescription assistance programs. Provide education, information, and referrals (health insurance, prescription assistance programs, etc.) to patients on an ongoing basis; locate, identify, and utilize new services and resources. Develop and maintain required records, reports, and statistical data. This includes completing activity tracking reports, progress notes, resource receipts, and tracking health maintenance of each client. Maintain accurate understanding of the most current scientific knowledge regarding the treatment and prevention of diabetes by participating in ongoing continuing education, attending trainings, in-services, professional development events, and by self-education. Attend and participate in all group consultation/case conferences, social service department meetings and trainings, team meetings, individual supervision, and any other required staff meetings and trainings. Will follow role assignments that are in alignment with the Patient Centered Medical Home Standards, and participate in all Patient Centered Medical Home efforts. Maintain the highest level of client confidentiality. Other duties as assigned. Qualifications QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED: Required: High school diploma or GED with 3-4 years experience or Bachelor's degree with 1-2 years experience. Experience working in a community-based medical/social services setting Experience with diverse communities Desire to work for and within Lesbian, Gay, Bisexual, Transgender, and Queer communities. Preferred: Prior case management experience Prior knowledge and experience working with clients living with diabetes and other chronic diseases Bilingual-English/Spanish language proficiency Working Conditions: May require travel between clinic sites May require evening and Saturday shifts to align with clinic hours Requires ability to speak audibly and listen actively Requires ability to use computers, telephones, and other office equipment Requires ability to sit for extended periods of time

Keywords: Howard Brown Health, Elmhurst , Diabetes Care Navigator, Other , Elmhurst, Illinois

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