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Service Advisor

Company: Elmhurst Acura Kia
Location: Elmhurst
Posted on: May 31, 2021

Job Description:

Now Hiring - Service Advisors at Napleton's Elmhurst Acura & Kia Apply Today!

What We Offer

* Family Owned and Operated * Growth Opportunities * Competitive pay * Medical, Dental, and Vision Insurance * Accrued Vacation Time * Employee vehicle purchase plans * Discounts on products and services * 401K and additional benefits * Job Responsibilities

* Greet customers, utilize the walk around process to evaluate service needs, and promote a positive customer service experience. * Schedule service appointments and receive vehicle information. * Listen to requests of the customers. Understand customers' requirements and concerns. Match requirements and concerns to various service options. * Estimate the cost and time needed to do the repair, considering the customer's schedule. * Refer the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. * Promote a positive response from the customer on service recommendations. Obtain customer approval to do additional work. Explain information on the repair order in detail and answer all questions/concerns. * Check on the progress of the vehicle during servicing. Inform the customer by giving them updates on the service of their vehicle. Explain any additional problems which need service to customer, if necessary * Describe all work performed and related charges billed. * Handling customer complaints and maintaining high customer satisfaction standards. * Keep abreast of new products, features, accessories and attend product training as required. * Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. * Other duties, as assigned. Job/Education Requirements

* General knowledge of vehicle mechanical operations is needed. * ADP experience is necessary. * Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred * Specific brand experience and factory training is desirable. * Strong customer service orientation, along with organizational skills, is required. * Ability to work evenings/weekend hours, as necessary. * High school diploma required.

Who We Are and What We Offer:

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. Napleton ranked as 12 out of top 150 automotive groups in the U.S. for 2020 based on new car volume.

Benefits include: medical, dental, vision insurance; 401(k) plan; employee vehicle purchase plans; discounts on products and services; PTO and Sick Time

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Elmhurst Acura Kia, Elmhurst , Service Advisor, Other , Elmhurst, Illinois

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