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Spa Receptionist

Company: Fitness Formula Clubs (FFC)
Location: Elmhurst
Posted on: May 31, 2021

Job Description:

The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members.
Essential Duties and Responsibilities:

  • Provide a clean, safe, and healthy environment for members, guests, and co-workers.
  • Every staff member, regardless of position, has a primary and urgent responsibility to clean and disinfect all club components as they are used by members and guests and yourself.Help retain and attain new members through club promotion and customer service excellence.
  • Greet members by name and with a smile
  • Provide a clean, safe and healthy environment for members, guests and workers
  • Maintain cleanliness of the spas front desk, shop and tanning areas (if applicable)
  • Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
  • Maintain constant communication with spa staff regarding appointment bookings
  • Book spa appointments and take payment upon completion of applicable spa service(s)
  • Maintain an accurate cash drawer and balance cash register at the close of each shift
  • Respond to members questions and concerns as needed
  • Attend all required department and club staff meetings
  • Provide additional support the Spa Manager as needed
Qualifications:
  • At least 1 year of previous Customer Service experience
  • Previous Spa experience strongly desired
  • At least 1 year of experience with Microsoft Office Suite (or similar program)
  • Excellent interpersonal and communication skills
  • Ability to multi-task, demonstrate initiative and strong work ethic
  • Must be able to lift a minimum of 10 lbs. overhead and stand for 8 hours with or without reasonable accommodation

Keywords: Fitness Formula Clubs (FFC), Elmhurst , Spa Receptionist, Other , Elmhurst, Illinois

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