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The Personal Banker I position will provide an exceptional
customer experience by cultivating, maintaining, and enhancing long
lasting relationships with existing and prospective customers. This
position is responsible for processing teller transactions as well
as working as a member of the platform staff. Helping customers to
understand and address their financial needs, the banker will
provide solutions that span across the customer's lifecycle by
utilizing our consultative sales and service process.
Responsible and accountable for risk by openly exchanging ideas
and opinions, elevating concerns, and personally following policies
and procedures as defined. Accountable for always doing the right
thing for customers and colleagues, and ensures that actions and
behaviors drive a positive customer experience. While operating
within the Bank's risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. Create a memorable customer experience by cultivating,
maintaining, and enhancing relationships in a assigned book of
business through proactive outreach efforts in person, over the
phone, or other channels as appropriate
. Use of a consultative approach with current or prospective
customers to uncover and identify their needs while tailoring
. Maintain working knowledge of products, services, and
. Work collaboratively with internal partners to ensure
customer's needs are met and all problems are resolved
. Analyze customer credit data and other related financial
information to ensure customers are in the appropriate solutions
that align with their needs
- Provide customer support needed reinforcing the value of
current and new technology
. Process teller transactions and adhere to balancing
. Follow the Bancorp Code of Business Conduct and Ethics and
other related policies, modeling the ethical behavior expected from
every employee within the Bancorp
. Other duties as assigned
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High School Diploma/GED and 6 months customer service
experience, or college degree or equivalent military
- Demonstrated ability to develop comfort level with both new
household acquisitions and deepening customer relationships.
- Ability to professionally represent Fifth Third Bank in verbal
and written communication.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
- This position requires SAFE Act registration at the time of
employment through the Nationwide Mortgage Licensing System
- Normal office environment.
- Extending viewing of computer screens.
Retail Personal Banker I - Elmhurst North - Full Time
LOCATION -- Elmhurst, Illinois 60126
Fifth Third Bank, National Association is proud to have an
engaged and inclusive culture and to promote and ensure equal
employment opportunity in all employment decisions regardless of
race, color, gender, national origin, religion, age, disability,
sexual orientation, gender identity, military status, veteran
status or any other legally protected status.