Client Support Specialist
Company: Assurant
Location: Elmhurst
Posted on: October 3, 2021
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Job Description:
The Client Support Associate is responsible for assisting
customers with technical and product support needs by helping to
diagnose and solve technical problems. Primary
responsibilities are answering client questions via phone calls or
email. The Client Support Associate makes an essential contribution
to client satisfaction by providing prompt, efficient and courteous
service to callers. Key Responsibilities: Provide specific information regarding the services, products or
materials offered Assist customers with computer issues and provide
troubleshooting information Report and analyze customer’ information and needs Issue billing details and open and close customer accounts Manage and respond to client queries and inform customers of
issue resolution Coordinate with other departments to resolve client issues Monitor, report, and escalate status of workflow timelines Contribute to revenue through client retention and by providing
excellent customer support Assist with project integration plans for clients, (examination
of needs, recommendations, coordination of integrations between
vendors, and oversite for technical integrations between
systems.) Communicate directly with clients regarding the status of
projects and provide answers to client requests/questions Update the client on current issues for additional
information Raise high priority/escalation items to management to ensure
task are completed promptly Work closely with the Support team to investigate and resolve
issues Add other duties as assigned Basic Qualifications: High school diploma or GED A minimum of 3 years of customer service experience in a call
center environment Other qualifications: Intermediate Microsoft Office skills Experience using a CRM system Exceptional ability to solve problems, take a broad perspective,
and influence others Ability to quickly build rapport and to develop long-term
relationships with clients and other team members Extremely high-level escalation management and mature judgment
skills Energy, enthusiasm, and flexibility to use problem-solving
skills in a growing and challenging environment Excellent verbal and written communication skills Excellent organizational skills and ability to multi-task Strong project and program management skills Strategic Thinking Ability to maintain calm under pressure Initiative and resourcefulness Preferred qualifications: Some college Salesforce experience Work remotely temporarily due COVID 19
Keywords: Assurant, Elmhurst , Client Support Specialist, Other , Elmhurst, Illinois
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