Medicaid Benefit Specialist I - Bilingual/Spanish
Company: DuPage County Health Department
Location: Wheaton
Posted on: May 18, 2024
Job Description:
The DuPage County Health Department is seeking a full-time
Medicaid Benefit Specialist I. In this role, you will be
responsible for assisting clients in obtaining insurance or other
Public Health benefits including filing complex applications for
insurance and helping clients navigate public benefits and health
insurance.
This is a full-time position working Monday through Friday from
8:00 AM until 4:30 PM at our Central Public Health Department
located in Wheaton, IL. We are seeking a bi-lingual, in Spanish,
candidate that is passionate about helping the residents of DuPage
County.
This Full-Time position offers a full, DuPage County, benefit
package which includes 12 paid holidays, 2 weeks of paid vacation
per year and paid sick time and personal time off. This is also a
pension eligible position and offers eligibility for the Federal
Student Loan Forgiveness Program as well as tuition reimbursement.
To see a full list of our benefits click on the benefits tab.
- Assists clients with access to and navigation of public
benefits, health insurance, and other supportive programs.
- Completes and files basic applications for health care coverage
or other financial support for health-supporting program access,
such as for Medicaid, local access to care programs, food
assistance programs, and hospital financial assistance.
- Follows individual client application status through to
resolution and communicates outcomes.
- Collects sensitive information from clients and conducts client
income assessments during face-to-face visits.
- Applies agency financial policies to individual client
circumstances, including eligibility for reduced fees.
- Assists clients and direct service staff with understanding the
Medicaid program and process for obtaining and maintaining
benefits.
- Provides basic, culturally competent, education on common
health insurance topics, including explanation of co-pays,
coinsurance, premiums, deductibles, and payment options and minimum
payments.
- Conducts telephone outreach to clients to discuss coverage
options and schedules follow-up.
- Refers clients to community-based resources or other Health
Department services as necessary.
- Demonstrates the ability to work within multiple electronic
systems in order to respond to client needs.
- Performs concurrent documentation as necessary and adheres to
established productivity expectations.
- Maintains confidentiality of privileged information and adheres
to patient privacy laws and demonstrates sensitivity and
understanding of other ethnic groups and cultures.
- Participates in emergency response activities as assigned.
Completion of some college coursework and three years of customer
service within a health care setting which included experience with
health insurance and/or healthcare billing and patient access or
patient accounts. Bilingual in English/Spanish required. The
ability to become a Certified Application Counselor with the
Illinois Department of Insurance is required.
Keywords: DuPage County Health Department, Elmhurst , Medicaid Benefit Specialist I - Bilingual/Spanish, Other , Wheaton, Illinois
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