Front Desk Supervisor

Company: Kovach Eye Institute Ltd
Location: Elmhurst
Posted on: September 1, 2024

Job Description:

Summary/ObjectiveThe Front Desk Supervisor, a key leadership role reports and works directly to the Patient Experience Manager. Responsibilities include overseeing front desk operations, ensuring a world-class patient experience from intake to checkout. This role is essential for maintaining exceptional patient service and leading the first impressions team. The Front Desk Supervisor will take ownership of front desk operations, actively fostering a collaborative and patient centric environment. Duties include onboarding and mentoring the front desk staff to ensure a cohesive team. The Front Desk Supervisor plays a pivotal role in building and nurturing a high-performing team dedicated to delivering outstanding patient experiences. Frequent travel is required between Chicagoland offices.Essential FunctionsOrchestrates seamless introductions for cataract and LASIK patient consults, as well as handling OD referred patients, ensuring a comprehensive treatment experience from initiation to completion.Demonstrates strong leadership and problem-solving skills to address and resolve any patient dissatisfaction, fostering a positive and supportive team environment.Takes charge of coordinating patient appointments, exhibiting leadership in verification of patient demographics and insurance coverage.Assembles patient charts prior to each clinic, overseeing the collection of co-payments and participating in the patient consent process.Collects any copayments due at time of patients appointment and be able to confirm medical insurance coverage.Consistently checking in on patients, fostering a collaborative approach to maintain and elevate their experience while waiting to be seen.Supervising the front desk staff, providing direction and support daily. Conducting regular check ins and performance evaluations.Leading by example in delivering exceptional customer service and patient experience.Facilitating training for new front desk staff and conducting on-going training sessions.De-escalating issues or conflicts with dissatisfied patients.Leading and creating dynamic changes for process improvement, identifying opportunities and changes to enhance our patient experience.Serves as backup to the Patient Experience ManagerCompetenciesLeadership-Exhibiting strong leadership qualities, fostering a collaborative team environment, and someone who is innovative in driving positive change. Providing guidance through effective team communication and collaboration.Active Collaboration with clinical staff is necessary to solve operational challenges and improve efficiency.Problem Solving and Adaptability- Proactively solving and identifies challenges, displaying adaptability in response to changing clinic dynamics or unexcepted situations.Patient Experience- Providing a positive and welcoming experience for our patients, ensuring their needs are met with courtesy and professionalism.Management ResponsibilitiesCoordinate and manage front desk staff (5)Train and onboard new front desk employees.Oversee the day-to-day operations at the front desk at clinic.Collaborating with Patient Experience Manager for escalated issues.Implement and improve administrative processes.Travel RequiredFrequent travel is required between Chicagoland offices, Naperville, South Barrington, Elmhurst and Lincolnwood.Required Education and Experience1-3 years of supervisory experience2-5 years of medical receptionist experienceHigh School Education (Bachelors Preferred)Additional Experience Preferred (but not required)Spanish/Polish SpeakingOphthalmology ExperienceCash-pay experienceOther duties This position, and all others at Kovach Eye Institute, may be modified at any time. To ensure operational efficiency and meet the changing needs of our patients and our Practice, other duties may be assigned as needed.#ZRby Jobble

Keywords: Kovach Eye Institute Ltd, Elmhurst , Front Desk Supervisor, Other , Elmhurst, Illinois