Associate Patient Care Coordinator - Elm Grove, WI
Company: Optum
Location: Elm Grove
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
Red Oak Counseling, part of the Optum family of businesses, is
seeking a Patient Care Coordinator to join our team in -Elm Grove,
WI. -Optum is a clinician-led care organization that is changing
the way clinicians work and live.
Red Oak Counseling is a mental health and substance abuse clinic.
We specialize in addictions, eating disorders, relationships,
family dynamics, trauma, work-related topics, and military concerns
for individuals, couples, families, and groups. We are conveniently
located in Elm Grove, Milwaukee, Oak Creek, Port Washington and
West Bend, Wisconsin.
We are dedicated to enhancing quality of life and well-being by
nurturing partnerships through continuous growth and healing.
As an Associate Patient Care Coordinator, you will be responsible
for providing support to clinical staff and patients. This is a
center-based front office position. You will greet patients
entering the center to check in and assist them with checking out
at the end of their visit. -
Location: -12970 W. Bluemound Rd. Elm Grove, WI. Travel may be
required to the Port Washington office for coverage, as needed.
Schedule: -Monday-Friday, between the hours of 8am-5:30pm.
Flexibility required depending on patient and business needs.
Primary Responsibilities: -
Provide reception and clerical support in the clinic's front
office
Ensure all locations are welcoming and adhere to brand
guidelines
Assist patients with the check in and check out process; review
each patient's chart prior to appointment and ensure consents and
insurance verification are complete
Collect and upload insurance cards and identification -
Assist with onboarding new patients, help patient's access patient
portal, prepare and confirm completion of paperwork, ensure
consents and insurance verification are complete
Answer incoming calls and return voicemails timely, respond to
patient questions and triage incoming requests to appropriate
departments -
Assist in updating and/or schedule existing patient appointments
and internal referrals with providers
Process payments for co-pays, deductibles, co-insurance, self-pay,
and missed appointments fees
Ensure patient inquiries are addressed quickly, including resolving
patient insurance eligibility issues
Monitor clinician/admin/OBC inbox and respond accordingly and take
necessary steps -
Secure patient information and maintain patient confidentiality
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What are the reasons to consider working for UnitedHealth Group? -
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED -(or higher)
1+ years of experience in an office environment (preferably in a
mental health or medical setting)
Preferred Qualifications:
Experience with insurance verification
Experience working with computers for professional communication
and medical documentation - Excel, Outlook, Athena RMS (or other
EHRs)
Basic understanding of medical terminology
Written and verbal communication skills to explain sensitive
information clearly and professionally to diverse audiences
including non-medical staff
Ability to work independently, as well as be part of the team,
including accomplishing multiple tasks in an environment with
interruptions
Ability to interpret a variety of data and instructions furnished
in written, oral, diagram or schedule form
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Elmhurst , Associate Patient Care Coordinator - Elm Grove, WI, Other , Elm Grove, Illinois
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