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Ocean Import Agent

Company: Pilot Freight Services
Location: Elmhurst
Posted on: January 13, 2022

Job Description:

Pilot Freight Services is looking for an Experienced Ocean Import Operations Specialist to work in our Northlake, IL office. The hours will be from 8 AM to 5 PM. This is not a remote role.

**Resume must reflect Air Import experience to meet job requirements**


To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.


  • International ocean air bookings and tracking and tracing
  • Providing General Customer Service
  • Completing proper paperwork
  • Troubleshoot and overcome operational challenges and proactively communicate with clients regarding the status of their freight shipments
  • Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments

    • Have a least five years of experience as an International Operations Agent
    • Must be able to work in demanding, high-volume position
    • Be able to multi-task and have precise attention to detail
    • Must be computer literate
    • Possess good verbal and written communication skills
    • Be able to interact with carriers, co-workers, and our handling agents
    • High school diploma or equivalent; BA Degree preferred
      • Deep understanding of Microsoft Office
      • Capable of carrying out a given task with all details necessary to get the task done well
      • Works well as a member of a group
      • Excellent customer service skills
      • Ability to Multitask
      • Reach truck forklift experience is a plus
      • Pallet Jack experience is a plus
      • Self Starter
        • High School Diploma or equivalent required
          • 2 years experience required


            This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

            Competitive pay with benefits package, including 401K. EOE/AA.

            If you are interested in this opportunity, please click one of the "Apply" buttons above. The application process only takes about 10-15 minutes.

            An Equal Opportunity Employer

            It is the policy of Pilot Air Freight to consider all applications for any position without regard to a person's race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.



            2 year(s): Ocean Import

            Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:
            • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
            • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Elmhurst , Ocean Import Agent, Professions , Elmhurst, Illinois

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