Ocean Import Agent

Company: Pilot Freight Services
Location: Elmhurst
Posted on: January 13, 2022

Job Description:

Pilot Freight Services is looking for an Experienced Ocean Import Operations Specialist to work in our Northlake, IL office. The hours will be from 8 AM to 5 PM. This is not a remote role.

**Resume must reflect Air Import experience to meet job requirements**

JOB SUMMARY:

To be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.

Responsibilities:

• International ocean air bookings and tracking and tracing
• Providing General Customer Service
• Completing proper paperwork
• Troubleshoot and overcome operational challenges and proactively communicate with clients regarding the status of their freight shipments
• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
  Qualifications:
  
  
  • Have a least five years of experience as an International Operations Agent
  • Must be able to work in demanding, high-volume position
  • Be able to multi-task and have precise attention to detail
  • Must be computer literate
  • Possess good verbal and written communication skills
  • Be able to interact with carriers, co-workers, and our handling agents
  • High school diploma or equivalent; BA Degree preferred
    SKILLS/COMPETENCIES:
    
    • Deep understanding of Microsoft Office
    • Capable of carrying out a given task with all details necessary to get the task done well
    • Works well as a member of a group
    • Excellent customer service skills
    • Ability to Multitask
    • Reach truck forklift experience is a plus
    • Pallet Jack experience is a plus
    • Self Starter
      EDUCATION:
      
      • High School Diploma or equivalent required
        EXPERIENCE:
        
        • 2 years experience required
          
          PHYSICAL REQUIREMENTS:
          
          This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
          
          Competitive pay with benefits package, including 401K. EOE/AA.
          
          If you are interested in this opportunity, please click one of the "Apply" buttons above. The application process only takes about 10-15 minutes.
          
          An Equal Opportunity Employer
          
          It is the policy of Pilot Air Freight to consider all applications for any position without regard to a person's race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.
          
          Qualifications
          
          Experience
          
          2 year(s): Ocean Import
          
          Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:
          • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
          • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Elmhurst , Ocean Import Agent, Professions , Elmhurst, Illinois