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Client/Data Analyst

Company: 180 Engineering
Location: Elmhurst
Posted on: January 15, 2022

Job Description:

Client / Data Analyst (Direct-Hire)
Elmhurst, Illinois
Job Requisition: 6366

Description for Client / Data Analyst:
The Data Analyst will be the driving force in cost reduction for managed service clients. You would be responsible for analyzing & optimizing client spending through critical data collection & cost analysis utilizing internal/proprietary software tools. Convey your findings and recommendations via monthly and bi-weekly detailed reporting. Provide enterprise level customer support via phone, e-mail, and through our new interactive software portal. Run point on conference calls with clients demonstrate the continued effectiveness of our services and to maintain our client relationships.

Responsibilities for Client / Data Analyst:
Analyze client carrier accounts to ensure proper plans, features, discounts, etc. are optimized. Audit wireless bills to ensure proper billing by carriers. Identify potential problem areas within an account to mitigate future costs.
Conduct recurring reporting as a deliverable to the managed service clients; these are both excel-based reports and web-based interactive reports generated through our proprietary software. Provide detailed one-off reports as requested.
Run conference calls to demonstrate effectiveness of our managed mobility service and the savings impact your work has generated. Ability to explain complicated concepts to clients in an effective manner to ensure their satisfaction with the service.
Promptly respond to client questions or requests through email or phone. Engage the client wireless carrier for help when necessary.
Actively engages in continuous improvement within client carrier accounts by recommending any plan changes, savings solutions, or alternative processes that may be beneficial in client's wireless environment.
Communicate with internal teams (sales, wireless helpdesk) to maintain strategic alignment in our shared interaction with clients.

Requirements for Client / Data Analyst:
Bachelor's Degree
1-2 years' experience performing data, cost, or billing analysis.
Strong analytical skills.
Proficiency with Excel strongly preferred.
Ability to parse and interpret large sets of data.
Excellent verbal and written communication skills.
Confidence to interact with C-level contacts in an effective manner.
Ability to partner with client carrier reps to leverage their help and support when required.
Resourceful problem solver that can take minimal direction to complete tasks.
Initiative to learn new or unfamiliar business concepts to become an integral part of our analyst team.
Must be organized, able to balance multiple priorities, deliver on tasks within deadlines.
Experience with or knowledge of wireless carriers preferred, but not required
Experience in a related business field a plus.

Keywords: 180 Engineering, Elmhurst , Client/Data Analyst, Professions , Elmhurst, Illinois

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