Track & Trace Customer Support and Application Engineer
Company: Videoject Technologies, Inc.
Location: Telecommuting position reporting to Company HQ in Wood Dale, IL
Posted on: July 1, 2020
Duties: Install and configure track & trace systems until final
handover to the project engineer/customer. Support of customer
inquiries for existing lines/plants in production and testing.
Support of Validation Teams remotely and on location on FAT/SAT.
Analysis of errors and development of solution proposals as well as
organizing the tests. Document and maintain internal installation
manuals (Handbook). Install, configure and test new customer
applications and analyze problems. Integration of hardware
components (commander, controller) into existing printing machines,
including integration and functional testing of those. Development
of scripts and tools in the context of the transferred activities.
Development of test cases for the validation engineering. Manage
North American Hotline and support customer inquiries on location
and remotely. Provide consulting services for customers as well as
for the internal Sales Department North America in technical
questions, including technical briefings. Train customers and
colleagues in Laetus Track & Trace technologies. Support during
setup and commissioning of complex production lines on customer
location. Integration of S-TTS and UP modules in 3rd party units,
especially on location. Support Site Acceptance Testing (SAT)
including validation and Factory Acceptance Testing (FAT). Set up
of Level 2 Support North America. Implement and comply with the
requirements of safety and health at work, internal guidelines, and
Requirements: Bachelor's degree in Computer Science or related
field (willing to accept foreign education equivalent) and two
years of experience in job or in software testing; or No degree and
ten (10) years of experience in job or in software testing with at
least two (2) years in Serialization Database Applications in the
pharmaceutical industry and five (5) year of experience in
quality/test management, installation, integration and functional
Experience must include: Configuration and deployment of
Serialized Track & Trace Software in the Pharmaceutical Industry
working with validation and testing regulations; Two (2) years of
experience in Track & Trace technologies, including installation,
integration, and running Printing Machines and Devices
(lines/plant/standalone);Software test and Test management,
specifically test management, installation, integration and
functional testing of software components and modules; test case
development; Working with Win XP/7/Server2008 (R2)/2012(R2)
Configuration/ Administration, SQL Server 2005, 2008R2, 2012, 2016,
2017 Configuration/ Administration, VMware Administration /
Configuration; XML, XSD und XSLT and Batch Scripting/ Power Shell
to configure Track and Trace systems and technologies; and Training
and coaching of customers and colleagues in Track & Trace
Technology, Applications and operating of T&T printing
machines. Position requires 15% travel. Position is a telecommuting
position reporting to company HQ in Wood Dale, IL, candidate must
live within commuting distance to Ledgewood, New Jersey.
Send resume to Videojet Technologies, Inc., E. Christensen, 1500
N. Mittel Blvd., Wood Dale, Illinois 60191-1073.
Keywords: Videoject Technologies, Inc. , Elmhurst , Track & Trace Customer Support and Application Engineer , Systems / IT / Software , Telecommuting position reporting to Company HQ in Wood Dale, IL, Illinois
Didn't find what you're looking for? Search again!